Amazon Prime customers who may qualify for a payment from the company’s $2.5 billion settlement with the FTC have until Monday, July 27, to file a claim.
The settlement resolves a 2023 FTC lawsuit that accused Amazon of pushing tens of millions of customers into Prime subscriptions without proper consent and creating unnecessary hurdles for users trying to cancel. Reports Yahoo! finance.
Amazon denied any wrongdoing, but agreed to pay $1.5 billion in customer refunds and a $1 billion civil fine.
Some Prime users have already received automatic payments in November and December of 2025. But customers who were not automatically paid may still be eligible for compensation if they meet the settlement requirements.
Eligible customers may have received notice via email or mail.
To qualify, a customer must be an Amazon Prime member in the US who either signed up through one of the contested registration pages or unsuccessfully attempted to cancel Prime online between June 23, 2019 and June 23, 2025.
The subscription flows challenged include Amazon’s global Prime decision page, shipping selection page, one-page checkout, and Prime Video sign-up process.
Customers must also have used three or fewer Prime benefits in any 12-month period after signing up.
Those who meet the requirements can submit a claim through the settlement website or contact the settlement administrator via email.
Qualifying customers may receive up to $51, with payment options including check, PayPal or Venmo.
Amazon expects to send payments in late 2026, although a specific payment date has not been announced.
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